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Common Questions
My Pro/Trader plan isn't showing after payment ▾
Try logging out and back in via gexboard.com/login using Magic Link. If still not resolved, send us a message above and we'll fix it manually within minutes.
How do I log in? I don't have a password ▾
GEXBoard uses passwordless Magic Links. Go to gexboard.com/login, enter your email, and click the link in the email we send you. Also works with Google.
Can I analyze ES futures? ▾
ES (/ES) isn't directly available yet — we're in beta. The best equivalent today is SPX, which tracks the same underlying and reflects the same dealer gamma dynamics that move ES. ES support is on our roadmap.
How do I cancel my subscription? ▾
Go to gexboard.com/account and click "Manage Subscription". Your access continues until the end of your current billing period.
Is the data real-time? ▾
Options data is 15-minute delayed. Spot prices update live during market hours. We're working toward real-time options data in a future plan tier.